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IT Support Engineer

Ascot Group currently employees 70 staff and boasts a client portfolio that includes SME’s and Blue-Chip corporations in the UK and across Europe. The core trading activities include marketing, business data, software development, business
media, publishing and events.

We are looking to appoint an experienced IT Support Engineer operating from the company’s HQ in Worle (between Bristol and Weston-super-Mare).

About you

You will be an experienced and talented IT individual with a passion for technology with deep technical and ‘best practice’ knowledge as you will be responsible for the management and delivery of all IT software and hardware across the
group.

As this is a stand-alone role, you will also have strong organisation and time-management skills and a pro-active, solution orientated approach, with an ability to work under pressure.

Summary of skills and experience

  • Experience in Microsoft Active Directory network administration including DHCP, DNS, DFS, and Group Policy services
  • A MCTS certification is desirable but not essential
  • Experience providing multi-line (1st, 2nd and 3rd) support in a help desk based environment, ideally having used tools such as Help Scout, Zendesk etc. to manage issues and problems
  • Experience administering Microsoft Office 365 and Google G Suite in an enterprise environment
  • Experience with administration of VoIP telephone systems such as Asterisk, 3CX etc
  • Familiar with multiple operating systems including Windows, Mac and Ubuntu Linux including set up and maintenance of computers
  • Ability to plan, design and develop new processes and systems that meet strategic business needs
  • Demonstratable understanding of I.T. security methodologies and best practices to ensure safety of our data and systems
  • Experience with Ubiquiti Unifi wireless network equipment or similar systems is desirable
  • Posses the technical aptitude with the ability to learn new technologies quickly

The Package

  • Attractive salary depending on experience
  • 28 days holiday rising to 33 days (incl bank holidays)
  • Birthdays off if it falls on a work-day
  • Hours: Mon to Friday 8:30am to 5pm (early finish Fridays)
  • Free tea and coffee
  • Pension Plan
  • Free on-site parking and adjacent to train station
  • Regular social events and activities
  • Opportunity to develop in a fast-growing group
  • Recognition and incentives
  • Fantastic team of people and supportive management
  • A financially stable and secure company

Apply Online

This entry was posted in Uncategorised by Kelly Linthorne.

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