Long-time Purplex client Roseview is celebrating this month after walking away with Customer Care Initiative of the Year at the prestigious G Awards.
The respected fabricator, known throughout the industry for its unparalleled sash window expertise, wowed judges with its far-reaching commitment to customer support.
The firm hasn’t just invested extensively in high-quality point of sales materials and a dedicated showroom in the past year – it’s also opened a pioneering sash window training school, designed to educate installers about what’s become a highly lucrative product area.
The scheme is the brainchild of Roseview MD and sash window veteran Willie Kerr, and consists of a range of half-day courses that teach customers how best to survey for and install uPVC sash windows, as well as give them a thorough knowledge of the three core products that make up Roseview’s celebrated Rose Collection.
“We were absolutely delighted to see Roseview win Customer Care Initiative of the Year,” commented Sam Cross, Purplex Account Director. “They’re not just a hugely innovative fabricator with a range of industry-leading products – they’re dedicated to constantly improving the quality of the service they provide, and doing their utmost to support their customers. It was a thoroughly well-deserved win.”
Earlier this year, Purplex marked its fifth anniversary with Roseview. The Olney-based fabricator has taken advantage of Purplex’s market-leading PR, web design and digital marketing services in that time, and continues to be one of its biggest customers.
Purplex is the full-service marketing agency for the construction and glazing industries. The company has grown by 57% on average each year since 2004, and today has over 50 staff and an enviable 98% customer retention rate.